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Are watches at TimePieceStore.com.au brand new and authentic? |
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Yes. All watches sold at TimePieceStore.com.au are guaranteed 100% brand new and authentic.
We are legitimate business registered in San Francisco and Australia. Selling used or counterfeit while claming otherwise, would be a violation of Federal Law.
All watches come in original box and papers, with serial number intact.
We do not sell watches that have been refurbished or those that have been rejected by manufacturers.
We only source our watches from legitimate and respectable authorized suppliers, with whom we have long and trusting relationships.
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| 2.
Is there warranty for watches purchased at TimePieceStore.com.au? |
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Yes. TimePieceStore will service all watches sold on our website for a period of 1 to 3 years.
Please see our Warranty Protection page for details.
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| 3.
What are the payment options? |
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TimePieceStore.com.au accepts debit
card, credit card, bank transfer and PayPal.
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| 4.
Shipping Charge, Delivery Time, Return and Exchange |
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Please see our Shipping
& Returns policy.
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| 5.
GST |
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All our prices are GST-inclusive.
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| 6.
How does bracelet sizing work? |
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We provide free bracelet sizing service. After the order is made, you will be contacted by our customer service representative for order fulfillment.
If the watch comes with a metal bracelet, you will be asked to provide the circumference of the wrist. Excessive links will be removed and sent along with the watch.
Note: Free bracelet sizing does not guarantee a perfect fit; it is an estimated measurement.
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| 7.
How do I make a purchase order? |
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You may choose to pay via debit/credit card or PayPal on our website, or get additional discount by bank transfer. To pay by card or PayPal, simply choose
a product you like, add it to the shopping cart and checkout. You can then choose to create an account, login, or go straight to the payment page.
On the payment page, you may enter a discount code if you have one.
After the order is made, a customer sales representative may contact you for order fulfillment if necessary. Or, you can email us at any time if you have any question regarding your order.
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| 8.
Can I order a watch which I cannot find on your website? |
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If you cannot find a watch that you want in our catalog, write us an email and we'll try to source for you!
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| 9.
Do you match prices? |
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We would love to have your business!
If a lower price is offered at a legitimate website which has the model in stock, we will match the price if it covers our costs. We however do not match prices offered at a physical store, and we reserve the right to verify the competitor's prices and availability before we confirm the final price. We cannot match price after the order is made.
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| 10.
How do I know I will receive my watch after paying? |
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We are legitimate business registered in the United States and Australia (ABN 35 140 794 565), and abide by the laws. We only sell original brand new watches, and intend to be around for long term business. Reassured that you will receive your watch via express shipping after verifications (if necessary) and Q.A. process.
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| 11. What if for any reason you cannot fulfill the order? |
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Stock levels on our website are constantly updated to reflect the latest availability. In very rare occasions, we cannot fulfill order due to product being out of stock (sold right before your transaction goes through on our website), or quality issue (product fails our Q.A. inspection before being shipped out).
If that happens, you may choose to
1. Get a full refund
2. Allow us to order the product for you
3. Purchase another model from our website, and pay/receive the price difference.
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